How you present the results is also very important. Without going into the specifics of the design and structure of reports (this will be covered in a separate post later), the results should be understandable, easy to use and relevant to the tasks at hand. For this purpose, it is advisable to prepare a short Summary of the study (brief conclusions and important materials). This document should not exceed several pages in length. It is also highly advisable to present the results of the study yourself, i.e. prepare and conduct the presentation yourself. This will allow you to immediately answer the first questions of the Clients and improve the initial (most memorable) impression of the report.
Comments. After submitting the research results to the customer, there tunisia cell phone number list are almost always comments. Comments can be either in the form of a simple question or in the form of harsh criticism))). Ideally, you should ask to send you comments in writing point by point, and the client's claims, if any, should also be sent point by point. Based on the list of questions, it is much easier to finalize the report or resolve disputes. If it was not possible to obtain such a list, and the Client voiced claims and questions, then you should compile such a list from his words yourself and send it to the Client for review. BUT THERE MUST BE A LIST!!! And at this stage, you will understand why so much attention should be paid to signing the contract. In general, it can be said that documenting your relationship with the Client is a good practice and can help in solving many problems. But the main thing is not to overdo it and to use it in especially important moments.
Maintaining feedback with Clients. Unfortunately, many forget about this stage of working with the Client, although it is quite important. At this stage, it is necessary, first of all, to understand how useful the conducted research was, what problems the customer encountered with the use of data, it is desirable to receive written feedback on the usefulness of the research. Perhaps the Client will want to receive some updates of old data. At this stage, it is important to remember that RETAINING AN OLD CLIENT IS MUCH EASIER THAN FINDING A NEW ONE. WELL, and of course, remember our favorite word... Which one? Correctly - CUSTOMER-ORIENTED!!!!!