Hot Database

Communication and knowledge creation
You can also leverage generative AI to help draft customer correspondence. Each company’s proprietary knowledge and customer data is one of its most valuable assets – why not put it to work?

AI can analyze a customer’s data far quicker than a human could and ...

Inquiry triage
When simple concerns are being handled by AI-powered bots, customer service agents can direct their focus to cases that require a human touch. Communications companies can leverage predictive AI to analyze an incoming case, classify it, and then route it to the agent with the best ...

Here are four ways communications companies can use AI to improve their customer service right now.

What you’ll learn
Personalized chatbots
Inquiry triage

Communication and knowledge creation
1. Personalized chatbots
Communications companies have been using predictive AI technology for years to ...

A sales leaderboard is about boosting motivation and excitement – it’s not about making reps feel like their worth is being reduced to a ranking or a number of points. That’s why it’s important to highlight progress, particularly the progress of those who aren’t consistently at the top of the board ...

Dividing leaderboard goals into distinct categories will help reps understand exactly how they can earn points in the short term while they remain aware of the big goals they’re working towards. This format will also help you sustain the motivational benefits of your leaderboard. Even if a rep has ...

Reward-chasers. These employees want to earn prizes for their accomplishments. Make sure to offer tangible rewards that reps actually want to earn – like gift cards or physical prizes (electronic devices, a fancy bottle of wine, useful office items) or bonus benefits (cash prizes, extra personal ...

This often plays out in billing, pricing, and payment issues, which top the list of customer complaints in the communications industry. A management system into billing gives service agents an enhanced view of a customer’s data, including billing information and payment history, along with AI ...

If you asked any communication service provider, they are focused on improving customer service experiences to increase loyalty and decrease churn. As such, they’re looking to data and AI to help take their service to the next level. But there is so much uncertainty out there around AI for telecom ...

If you want employees to embrace gamification, you need to make it easy for them to participate. When reps have to manually enter data to update their status on the leaderboard, you’re just giving them more work to do on top of selling activities. This isn’t exactly a recipe for increasing ...

Knowing your sales team on a personal level is key to a successful sales leaderboard implementation. Remember that gamification motivates employees in several distinct ways – and likewise, employees will respond differently to motivation depending on their distinct personality types.

While no two ...